Available 24/7

COVID-19 Treatment (24/7 Virtual Care)

Get evaluated by a board-certified provider anytime — day or night — with a quick, test-based visit for COVID-19 treatment.

Test result required for treatment decisions.

Positive combo test result for influenza b.
Treatment Information

Understanding COVID-19 Treatment with Paxlovid

Learn when antiviral medication may be recommended for your COVID-19 treatment

What is Paxlovid?

Paxlovid (nirmatrelvir/ritonavir) is an antiviral medication that helps treat COVID-19 when started early. It's designed to keep mild to moderate COVID-19 from becoming severe and requiring hospitalization.

When Your Provider May Prescribe Paxlovid

All three conditions below must be met for Paxlovid to be prescribed:

1

Your Symptoms Started Within the Last 5 Days

Paxlovid must be started within 5 days of when you first felt sick. The sooner you start, the better it works at preventing your illness from getting worse.

Time is important — don't wait to schedule your consultation

2

You Have Mild to Moderate COVID-19 Symptoms

Paxlovid is for people who are sick but not hospitalized. If you're having symptoms like fever, cough, fatigue, or loss of taste/smell — but you're able to stay home — this medication may help prevent your symptoms from becoming severe.

Goal: Stop COVID-19 from getting worse and keep you out of the hospital

3

You Have at Least One High-Risk Factor

Paxlovid is recommended if you have any condition that puts you at higher risk for severe COVID-19. This includes:

Common High-Risk Factors:
  • Age 50 or older (especially 65+)
  • Not fully vaccinated or boosted
  • Diabetes
  • Heart disease or high blood pressure
  • Lung conditions (asthma, COPD)
  • Obesity (BMI 30 or higher)
  • Kidney or liver disease
  • Weakened immune system
  • Pregnancy
  • Cancer treatment
  • Neurologic conditions
  • Sickle cell disease

Even if you're vaccinated, Paxlovid can still be helpful if you have other risk factors

What If I Don't Have a COVID Test?

If COVID is spreading in your community and you have typical symptoms, your provider may recommend Paxlovid even before test results are available—especially if you're at higher risk. Don't delay scheduling your appointment if you're having trouble getting tested.

When Paxlovid May Not Be Safe

Your provider will review your medical history and current medications to make sure Paxlovid is safe for you. It may not be an option if you have:

  • Severe kidney problems (your provider will check your kidney function)
  • Severe liver disease
  • Medications that interact with Paxlovid and can't be safely paused or adjusted

What to Know If You're Prescribed Paxlovid

Treatment Details
  • • Take for 5 days (don't stop early)
  • • Take twice daily — morning and evening
  • • Can be taken with or without food
  • • Significantly reduces risk of hospitalization
Possible Side Effects
  • Altered taste (metallic or bitter taste) — common and temporary
  • • Diarrhea
  • • Muscle aches
  • • High blood pressure (rare)
Important: Tell Your Provider About All Medications

Paxlovid can interact with many common medications. Be sure to share a complete list of all medications, supplements, and vitamins you take — including over-the-counter drugs. Your provider will review them to ensure Paxlovid is safe for you, and may temporarily adjust some of your medications.

Your provider will carefully review your symptoms, health conditions, medications, and kidney function to determine if Paxlovid is the right choice for you. Together, you'll make the best decision for your care.

Have COVID-19 symptoms? Get evaluated by a board-certified provider 24/7

Book Your COVID-19 Consultation Now

How it works

1

Get a COVID test

Obtain a COVID test from a local store. Consider having it delivered, or picking it up before your visit.

You'll need the test result for the provider to treat.

2

Take the test and have the result ready

Take the test and make sure your result is ready for the provider to view during your appointment.

  • Open the test before your visit
  • Follow the instructions exactly
  • Have the result visible on camera
3

Meet with a board-certified provider

Book care 24 hours a day. Your provider will review your symptoms and your test result and guide next steps.

Pharmacy info (for prescriptions if needed)

If treatment is appropriate, prescriptions will be sent to a pharmacy near you. Please have your preferred pharmacy information ready.

  • Name of your closest pharmacy
  • Address (or cross streets)
  • Phone number (optional)
  • If your appointment is at night, have a 24-hour pharmacy option ready

Night appointment?

Choose a 24-hour pharmacy so you can pick up medication right away.

This visit is a good fit if you:

Good fit

  • Have COVID-19 symptoms and want fast guidance
  • Have a COVID test result available
  • Need help deciding what to do next
  • Need a prescription sent to a local pharmacy if appropriate

Seek emergency care

Seek emergency care right away for:

  • Severe shortness of breath
  • Chest pain
  • Confusion
  • Bluish lips or face
  • Rapidly worsening symptoms

Call 911 immediately for emergencies

What to Expect From Your Visit

Your Care Experience

Your visit is designed to give you timely, high-quality medical care from a licensed, board-certified provider. Your payment covers the evaluation and management of your health concerns, including a review of your symptoms, medical history, and any test results you share, along with personalized medical guidance and next steps.

Thoughtful, Individualized Prescribing

Our providers focus on safe, evidence-based care. While prescriptions are often part of treatment, they are provided only when medically appropriate. Your provider will partner with you to determine the best plan for your health, which may include medications, supportive care, or monitoring — depending on what's safest and most effective for you.

COVID-19 Testing

To ensure accurate and effective treatment, a COVID-19 test result is required when seeking care for COVID-19. Please obtain your test ahead of time and have the result ready to share with your provider during your visit so care can move forward smoothly.

Pharmacy Coordination

If medication is recommended, your prescription will be sent to the pharmacy you choose. For evening or overnight appointments, we encourage having the details of a 24-hour pharmacy available to avoid any delays.

Visit Completion & Scheduling Policy

Because your provider's time is reserved just for you, visits are non-refundable once completed, and missed appointments or no-shows cannot be refunded. This helps us continue offering timely care to all patients.

Thank You for Partnering in Your Care

By scheduling your visit, you acknowledge these policies and join us in a shared commitment to safe, respectful, and patient-centered care.

Frequently Asked Questions

Ready to book?

Have your test result and pharmacy info ready, then schedule your visit.

Book a COVID Appointment Now

Available 24/7 • Board-certified providers • Prescriptions sent to your pharmacy